Betting Rules

1. General betting requirements

By placing a bet with Pokies123, you confirm that you have read and understood the rules that apply to the relevant product, event, market or game. You also confirm that you are legally permitted to use the service from your location. Gambling laws can differ between Australian states and territories, and it is your responsibility to comply with the laws that apply to you. If online betting is not permitted where you are located, you must not use the service.

You must provide accurate and current information when creating or maintaining an account. An account may only be used by the registered account holder. You must keep your login details, payment information and account access secure, and you must notify Pokies123 if you believe that another person has accessed your account. Bets placed using your account may be treated as authorised unless there is evidence of unauthorised access or another valid reason for review.

Players must meet all applicable age and eligibility requirements before betting. Pokies123 may request information or documents to verify identity, age, location, account ownership or the source of funds. Betting activity, withdrawals or other account functions may be restricted while a verification review is in progress. Providing false, incomplete or misleading information may result in account restrictions, cancellation of transactions or other action permitted under the applicable terms.

Account and conduct standards

• Do not allow another person to use your account or place bets on your behalf.
• Do not create or operate multiple accounts unless this is expressly permitted under the applicable terms.
• Do not use the service for unlawful activity, fraud, manipulation, money laundering or any other prohibited purpose.
• Do not attempt to interfere with the website, betting systems, payment processes or the operation of an event or game.
• Do not use automated tools, bots, software or technical methods that provide an unfair advantage or disrupt normal service operation.
• Use only payment methods that belong to you or that you are authorised to use.

Pokies123 may suspend or limit betting activity where there are reasonable concerns about security, legal compliance, account ownership, responsible gambling, technical integrity or unusual activity. Any review will be handled in accordance with the applicable terms and relevant legal obligations.

2. Placing and accepting bets

Before submitting a bet, check the selection, stake, odds, potential return and any other information shown on the confirmation screen. A bet is normally considered requested when you select the relevant option and submit the bet. It is considered accepted only when the system confirms acceptance and records the transaction in your account. A bet shown in a bet slip but not confirmed should not be assumed to have been accepted.

Displayed odds, prices, lines, markets and other betting information may change before a bet is accepted. A price shown while you are making a selection may not be available when you submit the bet. The accepted price and details are those recorded in the final confirmation or transaction history. You should retain your confirmation details and check your account history if you are unsure whether a bet was accepted.

Bet acceptance and possible rejection

Pokies123 may reject, void, cancel or limit a bet where required by law, the relevant product rules or the applicable Terms and Conditions. This may include situations involving a technical error, an incorrect price, a duplicated transaction, a market being unavailable, an event being cancelled, a selection being offered in error, suspected manipulation or a breach of the rules. A rejected bet will not form part of the account balance as an accepted wager.

Where a technical interruption occurs during the submission process, do not assume that a bet has been placed or that it has failed. Check the account transaction history when the service is available again. If the result remains unclear, keep any relevant confirmation or error information and raise the matter through the available support process. Duplicate bets should not be submitted simply because the first confirmation is delayed.

Stakes, combinations and product rules

The minimum or maximum stake, available markets, permitted combinations and other product conditions may vary. Any applicable restrictions should be displayed before a bet is confirmed or set out in the specific rules for that product. A combination bet may be affected if one or more selections are void, cancelled, postponed or otherwise unable to be settled. The outcome in that situation will depend on the relevant product rules.

For games or wagering products that use a random outcome, the rules displayed for the particular game will explain how the result is determined and how any return is calculated. For event-based betting, the relevant market rules will explain the outcome that is being bet on. You should read those rules before placing a bet, particularly where a market uses special conditions, statistics, official results or a defined method of determining the winner.

3. Results, settlement and corrections

Bets are settled using the result and settlement method specified in the applicable product or market rules. Depending on the type of bet, this may involve an official result, a published score, a recognised statistical source, a game outcome or another clearly defined settlement process. The information displayed on the website is provided for convenience, but the applicable rules determine how the bet is settled if information is delayed or differs between sources.

An event may be postponed, abandoned, interrupted, shortened, rescheduled or changed. Such circumstances can affect whether a bet stands, is void or is settled under a specific rule. Some markets may be settled even when an event does not finish, while others may require a particular period of play or a final official result. Always check the rules for the specific market rather than relying on a general assumption.

Void bets and cancelled markets

A bet or selection may be declared void where the applicable rules require it. Common reasons can include an event not taking place, a market being offered incorrectly, a material technical error, an invalid selection, or the absence of a qualifying result. If a selection in a multiple or combination bet is void, the remaining selections may be treated according to the rules for that type of bet. The treatment of a void bet is not necessarily the same for every product.

Errors and adjustments

Reasonable steps are taken to ensure that betting information and settlements are accurate. However, an obvious error may occur in a price, result, market description, transaction record or account balance. If a bet or credit is settled incorrectly because of an error, Pokies123 may correct the record and make any corresponding adjustment allowed by the applicable terms and law. Players should not knowingly use or withdraw funds credited to an account in error.

If you believe that a result or settlement is incorrect, review the market rules and your bet confirmation first. You may then raise the issue through the available support or complaints process, providing the relevant bet reference, date, selection and a clear description of the concern. Reviews may require information from official sources or technical records. A request for review does not automatically change the original settlement.

4. Responsible betting and player support

Betting should be an occasional form of entertainment, not a way to earn income or recover losses. Set a budget before you play and only use money that you can afford to lose. Do not bet with money needed for everyday expenses, bills, rent, debts or other important commitments. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to chase previous losses.

Practical safer gambling steps

• Set personal spending and time limits before starting a session.
• Take regular breaks and keep track of the time and money spent.
• Do not increase stakes to try to recover losses.
• Keep betting separate from household finances and essential spending.
• Talk with someone you trust if betting is affecting your mood, relationships, work or finances.
• Use available account controls, cooling-off options, deposit restrictions or self-exclusion tools where you need help taking a break.

If you feel that betting is becoming difficult to control, stop using the service and seek independent support. Australian players can contact an appropriate gambling support service in their state or territory, a qualified health professional or a financial counsellor. Pokies123 may also be able to explain the safer gambling tools and account restrictions available through the service. Support options can include temporary breaks, longer exclusions, limits and account review measures, subject to the relevant process.

Questions, complaints and rule changes

Questions about a bet should include enough information to identify the transaction, such as the account details requested through the support process, bet reference, date, market and selection. Do not send passwords or unnecessary sensitive information. Complaints will be reviewed under the applicable complaints procedure. Where a matter cannot be resolved through the initial review, further escalation options may be available under the relevant terms or legal framework.

These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version published on the website applies to future betting activity from the time it is made available, unless a different effective date is stated. Players should check this page and the specific product rules before betting. Continuing to use the service after an update may indicate acceptance of the revised rules, subject to applicable law.