- Established2011
- Game Providers85 providers
- Total Titles3,000+
- Supported CurrencyAUD
Information we may collect
The information handled by an online casino can vary depending on how a player uses the website and services. Pokies123 may collect information provided directly by a player, information created when an account is used and information received from service providers that help operate the website. We only seek information that is reasonably connected with providing, protecting and improving the service.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep records of your preferences, account settings, responsible gambling choices and communications with our support team. These details help us create and administer your account, respond to questions and provide important service notices.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Verification information is used to protect players, reduce fraud, prevent unauthorised access and meet obligations that apply to the operation of a gambling service.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction outcomes. Payment details may be processed by payment providers, and we may receive limited information needed to confirm a payment or manage a transaction. Transaction records help us operate the account, provide accurate support, identify unusual activity and keep records required for lawful and responsible service operation.
Technical, device and usage data
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, time zone, approximate location, pages visited, links used, login times and information about errors or service performance. We may also record information about how you interact with the website. This data supports security, troubleshooting, analytics, fraud prevention and the improvement of website functionality.
How we use personal information
Pokies123 may use personal information for the purposes described below. The exact information used will depend on the activity involved and the reason the information was collected. We seek to use information in a fair and proportionate way and to avoid using it for unrelated purposes unless permitted or required.
- To create, maintain and administer a player account.
- To provide access to casino services and process account activity.
- To verify identity, age, eligibility and account ownership.
- To process deposits, withdrawals and other payment-related requests.
- To detect, prevent and investigate fraud, money laundering, cheating, abuse and other suspicious or unlawful activity.
- To protect the website, accounts, systems and other players from security threats.
- To provide customer support, investigate complaints and respond to questions or requests.
- To communicate service notices, account updates, security alerts and other operational information.
- To understand website use, fix technical problems and improve products, content and features.
- To meet legal, regulatory, accounting, record-keeping and responsible gambling obligations that apply to the service.
- To send marketing communications where permitted and where the required consent or other lawful basis is available.
Some communications are necessary to operate an account and are not marketing messages. For example, we may need to contact you about a security issue, an account action, a verification request or an important change to the service. Marketing messages are handled separately where possible, and you can ask us to stop sending them.
Sharing information with service providers
We may share relevant information with organisations that help us run the website and provide services. These may include identity and verification providers, payment providers, technology and hosting providers, fraud prevention services, customer support tools, analytics providers and professional advisers. These parties should receive only the information reasonably needed for their role and are expected to handle it securely and consistently with applicable requirements.
Information may also be disclosed where necessary to protect the rights, safety, property or security of Pokies123, our players or others, to investigate suspected misconduct, or to respond to a valid legal or official request. We do not describe every possible recipient in this policy because service arrangements may change over time.
Your privacy choices and data rights
Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. Other privacy choices may also be available in particular situations.
How to make a request
To exercise your data rights, or to ask a privacy question, contact support@pokies123casino.click. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before releasing information, changing account details or completing a deletion request. This helps prevent someone else from obtaining or changing your personal information.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
- Correction: tell us which information is wrong, incomplete or out of date and provide the correct details where possible.
- Deletion: ask us to delete personal information that is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
- Marketing consent: withdraw consent to marketing communications by contacting support@pokies123casino.click. You may also use an unsubscribe option in a marketing message where one is provided.
We will consider requests fairly and respond within a reasonable time. A request may be limited or refused where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, disclose confidential information or conflict with a record-keeping requirement. If this occurs, we will explain the relevant reason where we are able to do so.
Changes to this policy
We may update this Privacy Policy when our services, technology, information practices or applicable requirements change. The updated version will be made available on this page, and the date or other notice may be changed to show that a review has occurred. Players should check this page from time to time to stay informed about how personal information is handled.
By continuing to use the website after an updated policy is published, you acknowledge the revised information practices to the extent permitted by applicable requirements. If an important change affects how information is used, we may provide an additional notice through the website or by another suitable account communication.
If you have concerns about privacy, believe information has been handled incorrectly or need help with a data request, please contact support@pokies123casino.click. We encourage players to raise questions promptly so that the issue can be reviewed and addressed.
